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photo passager Le Lounge

The Lounge

The only white-label multi-solutions platform that automates customer relations at every stage

Our assistance solutions

We keep in touch with your passengers wherever they are.

logo Le Lounge Support

#Before departure

Automated customer support through an Expert virtual assistant.

  • Customer support

  • Modification/Cancellation

  • Regulations

  • 24/7

#At the airport

A unique solution to accompany your passengers at the airport.

  • Well-informed passengers

  • Real-time passenger assistance in case of disruptions

  • An API connected to your tools

  • Live communication with your passengers

logo Le Lounge Airport
logo Le Lounge Claim

#After the flight

An innovative full automation solution for real-time compensation processing.

  • Secure

  • Reliable

  • Innovative

  • Dedicated to airlines

Our customers

logo air caraibes
logo la compagne
logo french bee
logo ethiopan airlines
logo icelandair
logo level


What we wanted to create with this innovative tool is a travel companion, called beebot, which will help, accompany and reassure passengers throughout their airport journey, in a personalized way.


The aim is to create a link during this part of the journey, when we have little control over the communication we want to have with our customers.

photo sophie hocquez

Sophie Hocquez
French Bee Marketing Director

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